Brings Depth of Experience in Academic Medicine and Customer Service
October 18, 2021
NEW BRUNSWICK, NJ (MIDDLESEX)–Robert Wood Johnson University Hospital (RWJUH), an RWJBarnabas Health facility, has named Alan Lee as its Chief Operating Officer (COO).
A proven leader and expert in driving clinical excellence across integrated health care systems, Mr. Lee will draw on his experience at nationally distinguished academic medical centers and at internationally renowned hospitality brands to advance care at New Jersey’s largest academic medical center.
In his new role, Mr. Lee is responsible for aligning hospital operations with the RWJUH mission of delivering world-class patient care at the highest standards of clinical quality, performance and patient experience. As COO, he is charged with fostering new collaborations among Rutgers Robert Wood Johnson Medical School faculty physicians, RWJBarnabas Health Medical Group physicians and community physicians that contribute to clinical innovation and that promote groundbreaking research.
“We’re excited to welcome Mr. Lee to our team at RWJUH,” said Bill Arnold, President and Chief Executive Officer of RWJUH. “As we work to strengthen RWJUH’s position as a premier academic medical center in our state and region, Mr. Lee brings a wealth of experience and knowledge as an administrative leader. He has a proven track record of leading teams known for exceptional quality, outcomes, patient experience and research programs. We are confident that his expertise will prove invaluable to RWJUH as we enter this phase of expansion and transformation.”
RWJUH Board of Directors Chair Jack Morris adds, “Throughout his career, Mr. Lee has demonstrated a strong bottom-up management style, empowering frontline healthcare providers to identify challenges and develop strategies for improvement. His diverse body of professional experience and outstanding collaborative skills align perfectly with our vision for what we want to achieve with our academic partners.”
RWJUH is a 614-bed academic medical center that serves as the principal teaching hospital for Rutgers Robert Wood Johnson Medical School and the flagship Cancer Hospital of Rutgers Cancer Institute of New Jersey. In addition, The Bristol-Myers Squibb Children’s Hospital at RWJUH is a 105-bed, dedicated children’s hospital that serves as the focal point of the growing pediatric academic medical campus in New Brunswick. This campus also features the Child Health Institute of New Jersey, PSE&G Children’s Specialized Hospital and Ronald McDonald House New Brunswick.
Mr. Lee joins RWJUH from New York-Presbyterian (NYP), where he served in multiple senior leadership roles since 2009. He was Vice President of Support Services and Patient Experience at NYP/Weill Cornell, then Vice President of Operations at NYP/Columbia University Irving Medical Center, before assuming the role of Chief Operating Officer at NYP Brooklyn Methodist Hospital. During his time there, Mr. Lee led strategic initiatives focused on patient experience, operations and capital expansion, environmental services, patient throughput and length of stay management.
Mr. Lee began his career in hotel management where he established a strong foundation in customer service and environmental standards at several New York City-based luxury and deluxe hotel brands, including the Millennium Broadway, the Regent Wall Street, and the Ritz-Carlton New York Battery Park and Hudson, an Ian Schrager Hotel.