August 2, 2022
TRENTON, NJ (MERCER)–Some drivers of passenger vehicles (two axles and less than 8-feet high) may have been overcharged if they used the right E-ZPass-only lane at the Trenton-Morrisville (Route 1) Toll Bridge’s toll plaza between February and early July.
A damaged E-ZPass reader in that lane sporadically caused an undetermined number of passenger vehicles to be charged a $9 toll instead of the prescribed $1.25 fare. The problem appears to be confined to SUVs, vans, pickup trucks, and cars with high rooflines or roof racks.
The Delaware River Joint Toll Bridge Commission is urging Trenton-Morrisville Toll Bridge E-ZPass customers to check their account statements for possible overcharges as soon as possible and contact the Commission directly through its toll-free customer service line – 1-800-363-0049 – with detailed information for refunds, if warranted. The line is staffed during weekday business hours. After hours, callers may leave a recorded message along with a phone number where they can be reached by Commission staff during weekday business hours. Customers also may email detailed information on overcharges to Commission E-ZPass staff directly at CSC@drjtbc.org.
MidJersey.News contacted E-Z Pass on July 13, 2022 about an overcharge on Trenton-Morrisville Toll Bridge E-ZPass on May 17, 2022 that was on the E-Z Pass monthly statement.
Your account has been credited $7.75. You may view the transaction on our website and on your next statement.
Thank you,
New Jersey E-ZPass Customer Service
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