October 27, 2023

Trenton, N.J. — Trenton Water Works (TWW) announced today a delay in sending bills to all
customers in Ewing Township and some in Trenton as it completes some administrative changes.
“TWW is transitioning to a new billing vendor, which will cause billing delays. We apologize to our
valued customers for the inconvenience of a late-arriving water bill,” said Sean Semple, Director of
the city’s Department of Water and Sewer, which operates Trenton Water Works. “Our customers in
Trenton and Ewing Township will not be penalized, charged a late fee, or be impacted negatively in
any way due to this billing delay.”

TWW sends bills to its more than 63,000 customers quarterly — four times annually.
In the fourth quarter of 2023, TWW selected a new contract vendor to print and mail bills to its
customers, a process requiring Trenton City Council’s approval, which was secured on October 19.
Trenton and Ewing Township customers should receive their water bills in November and have
60 days to pay. Customers whose accounts are already more than 60 days past due may receive a
shutoff notice and have 15 days to bring their accounts current by entering into a payment
agreement.

On November 15, TWW will discontinue shutting off customers for nonpayment to comply with the
State of New Jersey’s Winter Termination Program, which protects specific customers from having
their gas, electric, or water shut off between November 15 and March 15.
“We continue to make changes to operations and invest in capital work that will not only maintain
high water quality but also improve our service and delivery to our valued customers and
service-area consumers,” said Semple.

---